FAQ

At Madeeco24, we aim to make your shopping experience smooth and hassle-free. Below are answers to common questions our customers ask.

1. What is Madeeco24’s shipping policy?

We offer free shipping within the USA. Orders typically arrive within 5–7 business days. For more details, visit our Shipping Policy.

2. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use the provided link or visit https://t.17track.net/ to monitor your shipment.

3. What is your return and refund policy?

We accept returns within 30 days of delivery for unused items in their original packaging. For more information, check our Return and Refund Policy.

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, etc.)
  • PayPal

5. Can I cancel my order?

Orders can be canceled before they are shipped. Please contact us as soon as possible at 24.madeeco@gmail.com to request a cancellation.

6. What if I receive a damaged or defective product?

If your item arrives damaged or defective, email us at 24.madeeco@gmail.com within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.

7. How can I contact customer service?

You can reach us through the following channels:

  • Phone: +1 740 647 4229
  • Email: 24.madeeco@gmail.com
  • Address: 2 Allée de la Grotte, 93160 Noisy-le-Grand, France

8. Do you offer international shipping?

Currently, we primarily ship within the USA. If you’re outside the USA and interested in our products, please contact us for options.

9. Are your products eco-friendly?

Yes! At Madeeco24, we prioritize eco-friendly and sustainable products whenever possible to reduce environmental impact.

10. What should I do if I entered the wrong shipping address?

If you realize there’s an error in your shipping address, contact us immediately at 24.madeeco@gmail.com. We’ll do our best to update the address before the order is shipped.

Still have questions?
Feel free to reach out to us for further assistance. Our team is here to help!